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FAQ
东风无法
FENN INFO

1.Why to choose us?

We are a professional Evening Dresses Manufacturer with 10  years experience.

Ⅰ Factory direct selling

Ⅱ High quality control

Ⅲ Prompt delivery and offer reasonable price.

2.How to order?

If you want to custom dress , you can contact us via we chat or what’s app ; If you want to place a factory order, you can send us an inquiry or contact us directly so that we can talk more details.

3.What is the delivery time?

we need time for production,normally it will take us about 30 days and 10 days for shipping,if the  wear date is  sooner, please advise in advance. I will appreciate it.
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4.What kind of warranty or guarantee do you offer on your products?

We sell products and believe to be of high quality and reliability. Before shipping each dress will be under strictly check to ensure the high quality at your end.

5.If I would like to make some changes of the dress? Do I need to pay extra money?

It is ok for us to make the changes for you, as I said, we have our own factory. Refer to the extra charge, it depends on the comments you need. Just contact customer service and we will give some kinds for your selection.

6. Is there any tracking number of my order?

Yes. After shipping I will send you tracking number so that you can track the parcel any time.

7.As a retail or wholesale buyer , do you offer wholesale price if I buy lots of items?

Yes. If you need to buy lots of items at the same time, please contact me by email or leave message, I will offer you the best price.

8.Is your best price for this product ?

The price is based on your purchase quantity, the more you buy, the cheaper price you will get. The price showed is only approx price, all final price are subjected to our final confirmation.

9.How do I send inquiry?

You can send us an inquiry by e-mail or click on customer service online chat.

 10. If I have my own design, can you make it? 

 Yes. If you want us to do the prom dress designed by yourself, please send the clear pictures to us combine with comments (size, color, etc)

11.What payments are available? 

 T/T, West Union, PayPal etc.

12.What is your MOQ ? 

We accept to make 5 pieces/color/style .

13.What 's the payment term? 

30% deposit after confirm everything, 70% balance before shipment via T/T

14.About the price, can you make it cheaper? 

The price depends on the style workmanship and the fabric quality. If you have target price, please tell me in advance. We will base your requests and offer you at least 3 kinds of options to select which one do you prefer.

15.How to get a sample and how much?

We will charge the sample and express but once you place an order for it, we will subtract it from the total amount.

16.What about the price for plus size?

We will increase 10%-15% when you order greater than or equal to size 16#

17.What about the available color ?

If you wish you can choose any color you like but it must on color card .

18.What about the payment term?

FOB and DOD are acceptable for us.

19.How long does shipping take?

In general , EMS takes 10-15 days , DHL takes 4 days , Fedex takes 5-7 days , UPS and TNT takes 5 days.

20.Our Severice

Ⅰ.If you want to know more information, please email to us, we will come back to you within 24 hours

Ⅱ. Customized all kinds of prom and evening dresses.

Ⅲ. All dresses are 90%-95% similar to image.

Ⅳ. Factory price, high quality.

Ⅵ. With the objective of the staff and stringent quality checks to ensure that all products meet the customer's request.

Ⅶ. Feedback : customer satisfaction is our life. Once you get our goods. If satisfied, please give us a good evaluation, If have any questions  about our goods, please contact us before leaving negative feedback. We will solve the problem for you .  If you have any  questions , please contact me without hesitation.

Ⅷ .Full Refund if you don't receive your dress:

You will get a full refund if your order does not arrive within the delivery day promised by us.

Full or Partial Refund, if the dress is not as described :

If your dress is significantly different from our product description, you can 

Return it and get a full refund, or B: Get a partial refund and keep the dress.